Trade Account Recovery
Defaulted trade accounts.
Recovered.
Specialist recovery of overdue and defaulted trade accounts across the construction supply chain - from individual balances to ongoing referral volumes.
- 01Individual Accounts
- 02Ongoing Referrals
- 03Disputed Balances
When internal collection stops working
The natural extension of your credit control team.
TradeClaim takes over where ordinary credit control has reached its limit. We contact the customer directly, establish why payment has not been made and pursue the account through to payment, settlement, dispute resolution or appropriate escalation.
Built for builders' merchants, suppliers, plant and tool hire businesses, contractors and other businesses extending credit across construction.
What we recover
- 01
Overdue Trade Accounts
Invoices and statement balances that remain unpaid after internal chasing.
- 02
Defaulted Payment Plans
Agreed arrangements that have fallen into arrears or stopped altogether.
- 03
High-Value Individual Accounts
Material balances requiring focused recovery rather than routine collection.
- 04
Retention / Supply Balances
Unpaid balances arising from the supply of goods, materials, plant or services.
- 05
Ongoing Referral Volumes
Regular batches of accounts transferred once they reach an agreed internal threshold.
- 06
Disputed Balances
Accounts where non-payment develops into a genuine commercial or construction payment dispute.
Recovery process
From referral to outcome
- 01
Review
We review the account, supporting documents, terms and correspondence.
- 02
Contact
We contact the debtor directly, establish the position and demand resolution.
- 03
Resolve
Payment in full, structured settlement or commercial resolution where appropriate.
- 04
Escalate
Where recovery reveals a genuine dispute or formal action is required, the matter moves to the appropriate next stage.
Specialists in disputed debt resolution.
When an account becomes disputed, recovery does not stop. TradeClaim establishes the facts, tests the position and works to resolve the issues preventing payment.
Undisputed
Where liability is clear and the debt is due, TradeClaim takes control of recovery, applies focused pressure and works towards payment in full or a commercially acceptable settlement.
Disputed
Where liability, valuation, quality, scope or entitlement is challenged, TradeClaim takes control of the dispute, tests the debtor’s position and evidence, and works to resolve the issues preventing payment before progressing the matter through a defined escalation route where required.
Commercial terms
No recovery. No fee.
Recovery terms are agreed at referral and can vary depending on the account, balance, complexity and volume.
- Clear terms agreed before recovery starts.
- Different arrangements available for individual accounts and ongoing referral volumes.
Referral requirements
What we need to start
If documents are incomplete, refer the account anyway. We can identify what is needed during review.
- 01Debtor / customer details
- 02Statement of account
- 03Relevant invoices
- 04Credit application or agreed terms where available
- 05Key correspondence
- 06Notes of any dispute, promise to pay or payment arrangement
Ready to hand over an account?
Refer an overdue or defaulted trade account to TradeClaim and we will review the position and confirm the recovery route.